Privacy Policy

1. Introduction

Authentiq Labs respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you visit our website, contact us, or otherwise interact with us.

This policy is intended to reflect our approach to privacy in line with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, to the extent they apply to our operations.

2. Who We Are

In this Privacy Policy, 'Authentiq Labs', 'we', 'us', and 'our' refers to Authentiq Labs, a technology business operating in New South Wales, Australia.

3. The Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include your name, email address, phone number, company name, job title, details you provide in enquiries or messages, and records of our communications with you.

We may also collect technical and usage information such as IP address, browser type, device information, pages visited, referring URLs, approximate location data, and interactions with our website. Some of this information may not identify you by itself, but it may be combined with other data in some circumstances.

4. How We Collect Personal Information

We may collect personal information directly from you when you contact us by email, submit an enquiry, request information, engage with us about potential services, or otherwise provide information to us.

We may also collect information automatically through website technologies such as server logs, analytics tools, cookies, and similar technologies that help us understand website performance and user engagement.

5. Why We Collect, Use, and Hold Personal Information

We collect, use, and hold personal information for purposes including responding to enquiries, communicating with prospective clients and partners, providing and improving our products and services, operating and securing our website, analysing website performance, complying with legal obligations, and protecting our legitimate business interests.

If permitted by law, we may also use your information to send you service-related communications or relevant business updates. You can opt out of non-essential marketing communications at any time.

6. Cookies and Analytics

We may use cookies and similar technologies to support website functionality, understand user behaviour, improve performance, and enhance your experience. You can usually manage cookies through your browser settings, although disabling cookies may affect how the website functions.

Where we use analytics or similar providers, those providers may collect information about your use of the website in accordance with their own privacy practices.

7. Disclosure of Personal Information

We may disclose personal information to our service providers, professional advisers, technology vendors, hosting providers, analytics providers, and other contractors who assist us in operating our business and website.

We may also disclose personal information where required or authorised by law, to respond to lawful requests by government authorities, to enforce our rights, or in connection with a corporate transaction such as a merger, acquisition, restructuring, or sale of assets.

8. Overseas Disclosure

Some of our service providers or technology platforms may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, having regard to the nature of the information and the relevant legal requirements.

9. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures may include access controls, secure hosting arrangements, vendor due diligence, and other security practices appropriate to the nature of the information we hold.

No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

10. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage our business relationships, resolve disputes, enforce agreements, and comply with legal obligations. We may then delete, de-identify, or securely destroy the information when it is no longer required.

11. Access and Correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding to such a request.

In some circumstances, the law may permit or require us to refuse access. If that occurs, we will provide written reasons where required.

12. Direct Marketing

If we send you marketing or promotional communications, we will do so in accordance with applicable laws, including the Spam Act 2003 (Cth) where relevant. You can opt out of marketing communications at any time by using the unsubscribe function in the message or by contacting us directly.

13. Children

Our website and services are not directed to children, and we do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this website and will take effect from the date of publication.

15. Complaints and Contact

If you have any questions, requests, or privacy complaints, please contact us at info@authentiqlabs.ai. We will consider your enquiry and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights and complaint processes in Australia.